a) The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.

b) Changes and Cancellation by Tripozo or its partner prior to your departure. The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:

1. Accepting the changed arrangements

or

2.  Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre/post accommodation, airline tickets, excursions, and extensions etc. that have been booked by you and/or your Travel Agent. In case of a 'force majeure' situation due to which a departure has to be cancelled, we regret there would be no refund of the money paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation/ change.

c)SURCHARGES: The prices shown are based on known costs and airfare at the time of tour launching the tour and Tripozo or its partner does not expect to have to make any changes. In case of unforeseen increase in national or local taxation or factors beyond control, Tripozo or its partner reserves the right to impose a surcharge or revise the tour cost.
 

d)FORCE MAJEURE: In these booking conditions, 'force majeure' means any event which Tripozo or its partner/the supplier of the service(s) in question/the Third-Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of air services, floods, and earthquakes whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned. We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.
 

e) OUR LIABILITY TO YOU : Tripozo or its partner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: 1. The act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or 2. The act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or 3. Any service or facility not arranged by us as part of our contract with you; or 'force majeure' as defined above.