Tripozo

Amendment, Cancellation and Refund Policy

General

Unless expressly stated otherwise, Tripozo acts solely as a facilitator and technology platform connecting Users with independent third-party service providers, including airlines, hotels, bus operators, railways, metro operators and other service providers ("Service Providers"). Tripozo does not itself provide or operate the underlying travel, transportation, accommodation or other services booked through the platform.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Tripozo will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by Tripozo as a part of any product or service:

Tripozo assumes no liability for the standard of services as provided by the respective Service Providers.
Tripozo provides no guarantee with regard to their quality or fitness as represented.
Tripozo doesn't guarantee the availability of any services as listed by a Service Provider.

By making a booking, the User acknowledges and agrees that the contract for the actual service is between the User and the respective Service Provider. The User further acknowledges that the performance, operation, availability, cancellation, delay, modification or non-operation of such service is under the responsibility and control of the respective Service Provider.

In the event of cancellation, delay, modification or non-operation of a service by the respective Service Provider, Tripozo's responsibility shall be limited to providing the applicable refund and such booking-related support as may be available under the applicable policy and Terms & Conditions. Tripozo does not undertake to arrange or bear the cost of any alternative transportation, accommodation or other consequential or incidental expenses independently incurred by the User, including expenses relating to flights, trains, taxis, hotels, meals or other travel arrangements, except where expressly undertaken by Tripozo in writing or to the extent required under applicable law.

The User further acknowledges that any alternative travel or other arrangements independently made by the User following cancellation, delay, modification or non-operation of a service by the Service Provider are made at the User's own discretion and expense, unless expressly agreed otherwise by Tripozo in writing.

By completing a booking and making payment, the User confirms that they have read, understood and accepted these Terms & Conditions and the applicable service-specific and refund policies.

The User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Tripozo, therefore, cannot be held liable in case the information provided by the Service Provider is found to be inaccurate, inadequate, obsolete or in contravention of any laws, rules, regulations or directions in force.

In case the service is rendered, i.e. booking is completed, any amount paid towards Booking fee, Convenience Fee, Service Charges and Payment Gateway Charges are not refundable.

Cancellation of tickets can be done either through the User's login in the Tripozo's website or mobile application. However, any amendments are subjected to the terms of concerned Service Provider such as airlines/hotel operator/Indian Railways/bus operator, etc.

In the event of cancellation, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. The refund amount will be refunded to the original mode of payment as per payment gateway guidelines.

In addition, the amendment, cancellation and refund policy for specific service follows,

Service wise Amendment, Cancellation and Refund Policy

Policy for Flight Booking Service

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Tripozo receiving the same from the airlines. However, the convenience fee paid to Tripozo paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to Tripozo, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Tripozo service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Tripozo will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Tripozo will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

For flight booking cancellation by User, Tripozo levies a cancellation processing fee of ₹250 per passenger per segment for domestic sector and ₹350 per passenger per segment for international sector. Remember that, this is in addition to the airline's own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of ₹250 per passenger for domestic sector and ₹350 per passenger for international sector. Tripozo's fees are standard across all airlines.

Please refer to airline specific amendment and cancellation policy while using Tripozo Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Refund Timeline for Flight Bookings: Refund is processed within 2 working days or after receiving actual refund amount by the airlines whichever is later. In some cases it may take upto 7 -15 working days.

Policy for Hotel Booking Service

Tripozo acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel through Provider. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Tripozo. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Tripozo will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

For hotel booking cancellation by User, Tripozo levies a cancellation processing fee of ₹250 per room for domestic sector and ₹350 per room for international sector. Remember that, this is in addition to the cancellation charges of hotel properties. Tripozo's fees are standard across all listed hotel properties.

Any cancellation is subject to such cancellation charges as mentioned on the ticket.

Refund Timeline for Hotel Bookings: Refund is processed within 2 working days or after receiving actual refund amount by the hotel / provider whichever is later. In some cases it may take upto 7 -15 working days.

Policy for Bus Booking Service

Tripozo only provides a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. Tripozo also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The bus ticket booking voucher which Tripozo issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Tripozo has no control over such information provided by the bus operator.

For bus booking cancellation by User, Tripozo levies a cancellation processing fee of ₹50 per passenger. Remember that, this is in addition to the cancellation charges of bus operator. Tripozo's fees are standard across all listed bus operators.

Any cancellation is subject to such cancellation charges as mentioned on the ticket.

Refund Timeline for Bus Bookings: Refund is processed within 2 working days or after receiving actual refund amount by the bus operator / provider whichever is later. In some cases it may take upto 7 -15 working days.

Policy for Train Booking Service

Tripozo only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through Tripozo are subject to the applicable Terms & Conditions as set out by Indian Railways.

Tripozo has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.

Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read IRCTC e-Ticket Amendment Scheme.

Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of Tripozo.

Current structure of train cancellation charges* are as follows,

Cancellation charge per passenger on confirmed (reserved) tickets (Excluding GST)*:-

48 hours before the scheduled departure of the train, minimum cancellation charge of ₹240 for 1A/EC/EA/EV Class, ₹200 for 2A/FC Class, ₹180 for 3A/CC/3E Class ₹120 for SL Class and ₹60 for 2S Class.
Between 48 hours and 12 hours before the scheduled departure of the train @ 25% subject to minimum charge as per (1) above.
between12 hours and 4hours before the scheduled departure of the train @ 50% subject to minimum charge as per (1) above.
No refund after the above prescribed time limit.

Cancellation charge per passenger on WaitList Ticket / RAC tickets*:-

In case a RAC or waitlisted ticket is presented for cancellation, the refund of fare is made after deducting the clerkage charge of Rs. 60 per passenger plus GST if the ticket is present for cancellation up to thirty minutes before the scheduled departure of the train irrespective of the distance, mentioned IRCTC.

Summary of Clerkage Charges per passenger (GST Additional for AC Class)*

Class :	1A/EC/EA/EV	2A/FC	3A/3E/CC	SL	2S
Confirmed	₹240	₹200	₹180	₹120	₹60
RAC/WL	₹60	₹60	₹60	₹60	₹60

TDR filing Rules & Validation Summary for IRCTC Trains*

TDR Filing Reasons	Time Limit/Rules
Train late more than three hours and passenger Not travelled	Up to the actual departure time of the train at Boarding Station.
Difference Of Fare In Case proper Coach Not Attached (passenger has to travel in lower class)	Up to 2 days of the date of Issue of Certificate (Excluding the day of issue of the certificate). Obtain GC/EFT Certificate from TTE and send original copy to IRCTC through Post.
AC Failure	Within 20 hours of actual arrival time of the train at Passenger’s Destination Station. Obtain GC/EFT Certificate from TTE and send original copy to IRCTC through Post.
All Confirmed Passenger Not Travelled	Up to 4 hours before the Scheduled Departure time of the train at Passenger’s Boarding Station.
Train Diverted and Passenger Not Travelled	Up to 72 hours from Scheduled Departure of the Train from Passenger's Boarding Station.
Train Diverted and Train not touching Boarding Station	Up to 72 hours from Scheduled Departure time of the train at Passenger's Boarding Station.
Train Diverted and train not touching Destination Station	Up to 72 hours from Scheduled Departure time of the train at Passenger's Boarding Station.
Party Partially Confirm/Waitlist & Waitlisted Passengers Did Not Travel	Up to 72 hours of actual Arrival Time of the Train at Passenger’s Destination Station. Obtain GC/EFT Certificate from TTE and send original copy to IRCTC through Post.
Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel	Up to 30 Minutes before the Scheduled Departure Time of the Train at Passenger's Boarding Station.
Difference of Fare as Passenger Travelled in Lower Class	Up to 2 days of the date of Issue of Certificate (Excluding the day of issue of the certificate). Obtain GC/EFT Certificate from TTE and send original copy to IRCTC through Post.
Party Partially Travelled (Journey terminated short of destination)	Up to 72 hours from Scheduled Departure Time of the Train at Passenger's Boarding Station. Obtain GC/EFT Certificate from TTE and send original copy to IRCTC through Post.
Passenger Not Travelled as Reservation provided in Lower Class	Within 3 Hours from the Actual Departure Time of the train at Passenger's Boarding Station.
Passenger Not travelled Due To Coach Damage	Within 3 Hours from the Actual Departure Time of the train at Passenger's Boarding Station.
Passenger Not Travelled Due To Ticket In RAC After Chart Preparation.	Up to 30 Minutes before the Scheduled Departure Time of the Train at Passenger's Boarding Station.
Unable To Cancel Due To Train Restored After Train Cancellation.	Up to 72 hours from Scheduled Departure time of the train at Passenger's Boarding Station.
Train Terminated Short of Destination	TDR shall be filed up to 72 hours of the Scheduled Arrival of the Train at Passenger’s Destination.

* Train cancellation charges and rules shown are indicative and are subjected to amendments by Indian Railways. Kindly refer official website of Indian Railways for any latest change or amendment. For More Information about Train Cancellation Charge and Rules - Click Here (1) and Click Here (2)

In case a train booking is abandoned by user after payment, or is dropped by Indian Railways / IRCTC due to user selected booking preferences not met, amount paid towards Payment Gateway Charges are ceased and are non-refundable.

Refund Timeline for Train Bookings: Refund is processed instantly in case of ticket cancellation done by user at Tripozo Website/App. In case of cancellation done by Indian Railways / IRCTC or by user through IRCTC, refunds are processed within 2 working days or after receiving actual refund amount by the Indian Railways / IRCTC whichever is later. The refund of TDR cases are decided by the Zonal Railway under whose jurisdiction the train destination falls. In case of TDR, refund is processed after receiving actual refund by Indian Railways / IRCTC to Tripozo.

Policy for Holiday Booking Service

Refunds for holiday package bookings will be processed according to the cancellation policy of the respective package. Tripozo’s role is limited to facilitating the booking, and any refund will be subject to receiving the funds from the respective package provider. The convenience fee paid to Tripozo at the time of booking is non-refundable.

All cancellations should be communicated to Tripozo to initiate the refund process. Users should refer to the specific cancellation and refund policies of the package provider prior to booking.

For holiday package cancellation by User, Tripozo applies a cancellation processing fee of ₹250 per passenger. This fee is charged in addition to any cancellation charges imposed by the package provider. In cases where Users make amendments to their bookings, Tripozo charges an amendment processing fee of ₹250 per passenger. These fees are standard across all holiday package providers listed on Tripozo.

The refund amount will be credited to the original account used for payment. Please note that any discounts availed at the time of booking, including upfront or promo code discounts, will be deducted from the refund amount if applicable on partially utilized bookings.

Refund Timeline for Holiday Bookings: Refund is processed within 2 working days or after receiving actual refund amount by the package provider whichever is later. In some cases it may take upto 7 -15 working days.