• You should carry an Identity Card (Voter Card/Driving License/Pan Card/Passport or any Govt. I. Card), while traveling; this is for verification when needed.
• It is mandatory to carry the age proof of children (05 to 11 yrs.). Child above than 11 yrs. shall be considered for an adult cost.
• In case any of the sightseeing spot mentioned as above remains closed due to local reason, Tripozo or its partner representative will arrange for alternative sightseeing spot as per availability and time permissibility. All guests are requested to cooperate in this regard.
• Service vouchers for the tour will be forwarded in your respective email ids 02 days before the departure or guests can collect the same from Tripozo or its partner, Zonal Office, and Kolkata.
• Alternate Arrangements will be made disruption of tour on account of natural calamities and the cost to be borne by the tourist.
• Arrangements will be made for medical attention during sickness while on tour and the cost will borne by the tourist.

• The tourist will have to go by the periodical guidelines issued by the Tripozo or its partner authorities on the tour, through announcements and should not intervene in their working.
• The tour programmer is subject to approval/alteration by the Railway authorities and the conduct of the tour is dependent on scheduled running of the train.
• The decision of Tripozo or its partner/EZ will be final on account of problems arising in the conduct of the tour.
• Tripozo or its partner has right to alter itinerary under unavoidable circumstances and is not liable for any type of natural calamities/ strikes/ cancellations/ delay of train/insurgency of any such nature which is beyond control during the tour period. Management is not accountable for any theft or damage of luggage during the trip.
• Operation of Trip is subject to minimum no. of passengers booked.
• Accepting the changed arrangements or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.
• Changes and Cancellation by Tripozo or its partner prior to your departure: The journeys are planned well in advance.
• We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
• The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
• Any Itinerary posted on the website is only a proposed holiday outline. In case there is any change in price the same will be communicated to you and only after your confirmation, we will proceed further
• There will be no refund for un-utilized services.
• The package Price is subject to change without prior notice
• Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
• Passenger should call any queries about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
• Tripozo or its partner is not liable for personnel expenses, boating, porter age, theft, accidents etc..
• Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.
• The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.

NOTE: -

• In case of partial cancellation please note that occupancy conversion charges will be applicable.
• In case of cancellation of Counter bookings, copy of pan card of the guest in whose name refund is claimed shall be required.

CORONA VIRUS Dos and Don’ts:

• Download Arogya Setu App: All passengers shall be advised to download Arogya Setu      app on their mobile devices.
• Maintain Social Distance: Follow social distancing norms very strictly and try not to touch things unnecessarily. While following this basic rule, you can lessen the chance of getting infected and have safe travel.
• Go Cashless & Touch less: Corona virus spreads with touch and it can be present on the cash, coins, and travel documents. Make sure you make payments digitally.
• Take all the Safety Precautions: To travel safe and reach home healthy, you need to take all the preventive measures to fight corona virus. Wear a mask, face shield, gloves, and keep sanitizer handy to maintain proper hygiene.
• Containment Zone Avoid Travel: If your locality comes under a containment zone, where there are a high number of positive cases then, you should avoid traveling. There are so many apps developed by the regulatory bodies where you can easily check the situation of your zone. In India, Arogya Setu is one app that contains all such information.
• Avoid Using Toilet: Air passengers should be restricted to access toilets on flights as a part of wide-ranging Corona virus safety recommendations. Do not make a queue outside the washroom and ensure minimum movement on the aisle.
• Cooperate with Staff: For the very first time, we all are going through so many restrictions and limitations. But, we need to understand, it is for our good. Hence, as a responsible traveller, be gentle with the staff and help them in the process.
• Hand Wash: Regular hand wash for 30 seconds will help you avoid germs or any kind of infection. Use soap or hand sanitizer for better results and do this every time you travel or touch anything.
• Cover Your Mouth & Nose: Covering your mouth and nose while sneezing or when anyone next to coughs or sneezes can do you a lot better. Corona virus usually spreads through cough and covering your nose and mouth will save you from this epidemic.
• Consult A Doctor If Sick: If you are suffering from a common cold, cough, nausea, vomiting, shortness of breath and fatigue make it a point to consult a doctor at the earliest. Any of these symptoms could be a sign that you are suffering from the virus.
• Avoid Crowd: Avoid being in crowded places. An infected person can spread the virus instantly and crowded places are a good way to accomplish this. Make sure you wear full sleeves shirts with anti-pollution masks when you travel. Staying indoors is a rather safe option.
• Avoid Close Contact With Anyone: Do not get close to anyone, especially touching or laughing closely. Also, use anti- pollution masks when out with friends or family. Avoid touching anyone and do not use the same utensils used by another. These simple non- touchy ways can do well until the outbreak comes to an end.
• Do Not Spit: Spitting can increase the spread of the virus. Avoid spiting at in public and home. Also, avoid getting close to a sick person suffering from cold and cough.
• Don’t Panic, Take It Easy: Most often a state of fear can lead to taking wrong decisions and use of self-medication. All you need to keep in mind is hygiene i.e. regular hand wash, use of anti-pollution masks and consult a doctor if you are sick.
• Don’t Touch Your Face: Do not touch your face, nose and mouth often. This avoids the risks of developing the virus. Wash your hands with soap or hand sanitizer and this will do you good.

General Guidelines to the Passengers:

• It is mandatory to carry the age proof of children (05 to 11 yrs.) Child above than 11 yrs.    shall be considered for an adult cost.
• The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
• Any Itinerary posted on the website is only a proposed holiday outline. In case there is any change in price the same will be communicated to you and only after your confirmation, we will proceed further
• There will be no refund for un-utilized services.
• The package Price is subject to change without prior notice
• Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
• Passenger should call any queries about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
• Tripozo or its partner is not liable for personnel expenses, boating, porter age, theft, accidents etc.
• Put on Face Masks throughout.
• Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.
• The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
• Stay away from elderly and people morbidity. Persons above 65 years of age, persons with morbidities, pregnant women and children below the age of 10 years are advice to take extra precautions as per MHA guidelines
• Changes and Cancellation by Tripozo or its partner prior to your departure: The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers.
• Not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
  • Accepting the changed arrangements or
  • Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, and extensions etc. that have been booked by you.

Conditions of Travel

• Guest has to strictly follow the tour program. Under no circumstances would any refund be given for any unutilized services.

Surcharges: 

The prices shown are based on known costs and airfare at the time of tour launching the tour and Tripozo or its partner does not expect to have to make any changes. In case of unforeseen increase in national or local taxation or factors beyond control, Tripozo or its partner reserves the right to impose a surcharge or revise the tour cost.

Force – Majeure

‘Force majeure' means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of rail services, floods, earthquakes, whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned. We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.

Conditions of Travel

• Guest has to strictly follow the tour program. Under no circumstances would any refund be given for any unutilized services.

 Payments and Confirmation:

• On completion of the booking and payment formalities, a confirmation tour voucher will be generated.
• You will have to pay all bank charges.
• The Tripozo or its partner reserves the right to decline your booking for any Tour or to cancel your booking without assigning any reason.

Hotel:

• Room categories in all packages are the base category rooms unless stated otherwise.
• Final confirmation in the proposed hotels is subject to the availability at the time of booking, else similar category hotel will be provided.
• The request for an adjacent or an adjoining room will be on subject to availability only and will incur extra charges if adjoining room is of higher category.
• Room allocation (Twin bed / Double bed) is at the discretion of the hotel. The check in and checkout time of the hotel is fixed as per Hotel Guidelines. Numbers of meals are always corresponding to the number of nights booked. Breakfast is not provided on the day of arrival.
• In hotel for an extra Adult / Child either Rollaway bed or mattress shall be provided.
• Payments pertaining to early check- in, late check-out, items consumed in Room Mini bar and any extra services of hotel other than mentioned in the package are to be settled at hotel directly by the guest.
• Hotel has the right to claim the damages incurred by any of the guest.
• Three person of one family on one booking will be accommodated in one double room with an extra Mattress.
• Child will be accommodated in one room with the parents only.

Transfers and Sightseeing:

• Arrival / departure transfers & sightseeing tours shall be provided as per schedule fixed by the Tripozo or its partner. However this may require you to wait at the airport/destination for short duration until arrival of all the guests.
• Vehicle is not on personal disposal basis and will be provided as per the schedule of The  itinerary
• All Sight-seeing are subject to Covid- Protocol.

·If any passenger found Covid-19 ‘positive’ during the trip, then he/she will have to follow the Covid rules of local government and have to bear all expenses of treatment by him/ her.

·Tripozo or its partner is not responsible for delay/reschedule/cancellation of flights. In case of any of the following, we shall provide alternative flights as and when intimated to us by airlines.

·Cost of any extra service arising due to delay/reschedule/cancellation of flights will be borne by guest; however we shall extend our cooperation in arranging the same