Cancellation to be charged if booking is cancelled due to visa refusal: - Below may be retained before processing of refund -

i. Airline Cancellation Charges (If Applicable)

ii. Visa Fee & Service Charge of Visa Agency

iii. Insurance charge (If Applicable)

iv. Cancellation paid to the service provider (If Applicable)

v. Tripozo or its partner Administration Charge - Rs. 5000/- Per Person

vi. Any other actual direct expenses incurred (If Applicable)

Taxes to be charged in case of cancelation due to visa refusal: -

i. Cancellation fee (actual expenses incurred and administration charges) is also to be taxed at 5% GST (If the original tour is also taxed @ 5% GST)

ii. TCS applies to the money Tripozo or its partner actually keeps (actual expenses incurred and administration charges), not to the full original package cost.

Note: - In case due to visa refusal of one or more pax from a group / family; other booked passengers want to cancel the tour, standard applicable cancellation may be charged.

• The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.

• The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions: 1. accepting the changed arrangements or 2. Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre/post accommodation, airline tickets, excursions, and extensions etc. that have been booked by you and/or your Travel Agent. In case of a 'force majeure' situation due to which a departure has to be cancelled, we regret there would be no refund of the money paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation/ change.

IMPORTANT NOTE: -

• Hotel Check in time varies between 02.00pm - 04.00pm.
• Check out time 10.00am - 12.00 Noon.
• Special requests like early Check In, late Check Out, Smoking room, Nonsmoking room etc. will be subject to availability and hotel policy.
• Rooms confirmed are normally Standard Category unless specified. Hotel ratings differ from county to country and facilities may not be the same in all countries.
• Package is non-refundable after confirmation.
• Hotels may change as per availability.
• General Breakfast timings in hotels in Vietnam are 06.00 - 10.00 am.
• The airfares and taxes are calculated as on a mentioned date and any increase in the taxes or airfares will be borne by the customer.
• Kindly ensure that your passport is valid for minimum 6 months beyond the stay, ECNR/POE formalities completed, etc.
• 100% payment at the time of booking will be required.
• On completion of the booking and payment formalities, a confirmation tour voucher will be generated.
• You will have to pay all bank charges.
• Tripozo or its partner reserves the right to decline your booking/s for any Tour or to cancel your booking without assigning any reason.

General Important Notes: -

• Package cost is calculated on lowest class Air Fare. Airline seat confirmation is subject to availability at time of booking. Any increase in air fare or airport taxes has to be borne by the client.
• In case there is any change in price the same will be communicated to yourself and only after your confirmation, we will proceed further. There will be no reduction for un- utilized services.
• The package Price is subject to change without prior notice.
• Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
• Double or twin is subject to availability and sole discretion of the hotel.
• Passenger should get full briefing about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
• Tripozo or its partner is not liable for personnel expenses, boating, ropeway charges, porterage, theft, accidents etc.
• Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.

SURCHARGES:

The prices shown are based on known costs and exchange rates at the time of tour launching and Tripozo or its partner does not expect to have to make any changes. In case of unforeseen increase in national or local taxation or adverse fluctuation in currency exchange rates, affecting the cost structures of your journey, Tripozo or its partner reserves the right to impose a surcharge or revise the tour cost. OUR LIABILITY TO YOU:

• Tripozo or its partner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
• the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or the act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or any service or facility not arranged by us as part of our contract with you; or 'force majeure' as defined above.

We do not accept liability for:

• Any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you
• Any business losses.
• Excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.

CONDITIONS OF TRAVEL:

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travelers or which may create the risk of danger or damage to property of the Company, co-travelers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.

Travel Documents and Clearances:

*It shall be solely the responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the Tour such as passports and medical insurance certificates and other statutory certificates including immigration clearance. In any case, your Passport must be valid for at least six months subsequent to the scheduled departure date (Return) of the tour.

*As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned Sovereign governments, Tripozo or its partner shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of Tour by Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Operator. Even if visas are rejected, the stipulated fees of the Operator shall be payable by the Client. There will be no refund to the Client, or any member of his party, is unable to travel due to the said reasons. In such cases, the non-refundable deposit paid by the clients shall be forfeited and no claim whatsoever shall be made for the same.

Extra Bed:

• Three person of one family on one booking will be accommodated in one double room with an extra mattress/ bed.
• Child will be accommodated in one room with the parents only.