COVID-19 GUIDELINES

The generic measures include simple public health measures that are to be followed to reduce the risk of COVID-19. These measures need to be observed by all supporting staff and tourists during tour package services at all times.

       Do's:

1. Installation & use of Aarogya Setu app by all (Staff & Tourists)
2. Wearing of face mask and hand gloves.
3. Practice of frequent hand washing with soap (for at least 40-60 seconds) even when hands are not visibly dirty. Use of alcohol-based sanitizers (for at least 20 seconds) can be made wherever feasible.
4. Respiratory etiquettes to be strictly followed. This involves strict practice of covering one’s mouth and nose while coughing/sneezing with a Tissue/handkerchief/flexed elbow and disposing off used tissues properly.
5. Luggage should be disinfected at reception/ boarding point.
6. Following of social distancing during boarding/de-boarding of train/ any other transport, Monuments & pilgrim places visit, lunches/dinners etc.

      Don'ts:    

1. Avoid touching their eyes, nose and mouth with their hands.
2. Abide to the mandatory health advisories issued by the States/Local administration which are being visited.
3. Avoid using other tourist’s phone, Water bottle, Umbrella etc. as much as possible.
4. Avoid loitering and crowding in train corridors, gates, cabins, buses, hotels/Dharamshala etc.
5. All tourists are advised that spitting is strictly prohibited in tourist places, buses, hotels etc.
6. Do not touch statues/idols/holy books etc., inside the religious place.
7. No physical offerings like Prasad/distribution or sprinkling of holy water etc. inside the religious place.
8. Avoid physical contact while greeting each other.

General guidelines to the passengers:

1. Senior citizen passenger must get their medical check-up before booking the tour.
2. Passengers above age of 70 are required to be accompanied by an escort/family member of younger age.
3. The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended
4. For any change in train timings/diversions, cancellation by the railways, Tripozo or its partner will not be responsible and if it further affects the Sightseeing/Itinerary client need to accommodate accordingly.
5. Cost of additional services availed by the guest which are not part of our package inclusions are to be settled directly at the hotel.
6. Any Itinerary posted on the website is only a proposed holiday outline
7. There will be no refund for un-utilized services / No show.
8. The package Price is subject to change without prior notice.
9. Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
10. Passenger should get full briefing about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
11. Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.
12. Kindly queue up while boarding the busses and don’t rush at the accommodation centre at the time of check-in. It is the duty of the co-passengers to provide seats first for the Handicapped and older people. Please do not request our representative for blocking any seat or specific room.
13. You should adhere to the time announced by the Tour Manager, failing which you will have to come to the next place on your own expenses.
14. Please remain patient and calm while journey and avoid any unlawful arguments. Speak politely to other tourists, staffs & officers on duty.
15. There may be changes in the sightseeing if any odd situation arises & the same has to be adhered to. In case of any problem arising due to some natural calamity or abnormal situation, alternate arrangements will be made for which extra cost is to be borne by the tourists.
16. Always carry your valid ID proof in original while travelling.
17. The passengers will have to bear all medical expenses incurred on them, if need arises.
18. Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.
19. Tripozo or its partner is not liable for personnel expenses, boating, ropeway charges, porterage, theft, accidents etc.

SURCHARGES:
The prices shown are based on known costs and train fare at the time of tour launching the tour and Tripozo or its partner does not expect to have to make any changes. In case of unforeseen increase in national or local taxation or factors beyond control, Tripozo or its partner reserves the right to impose a surcharge or revise the tour cost.

FORCE MAJEURE:

In these booking conditions, 'force majeure' means any event which Tripozo or its partner / the supplier of the service(s) in question / the Third-Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of air services, floods, and earthquakes whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned.

We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.

OUR LIABILITY TO YOU:

Tripozo or its partner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
1.the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or
2.the act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
3.any service or facility not arranged by us as part of our contract with you; or 'force majeure' as defined above.

We do not accept liability for:

• Any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you
• Any business losses.
• Excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.

CONDITIONS OF TRAVEL:

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person