a) The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
b) Changes and Cancellation by Tripozo or its partner prior to your departure- The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions: 

1. Accepting the changed arrangements or 
2. Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre/post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and/or your Travel Agent.
3. In case of a 'force majeure' situation due to which a departure has to be cancelled, we regret there would be no refund of the money paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation/ change. 

Note:

• RCTC will not be responsible for any kind of emergency such as landslide, strike, curfew, accidents and injuries, delayed or cancelled flights etc.
• Please reach the airport 2 hours before the departure of the flight. Tripozo or its partner will not responsible for missing of flights by the tourist.
• Food and beverages served in the flight are chargeable by the airlines.
• Kindly reconfirm the departure terminal and the flight schedule from the airline before leaving for the airport.
• No seats will be provided to Infants during air travel.
• It is mandatory to carry the age proof of children (02 to 11 yrs) and infant (below 02 yrs) as well along with other travel documents.
• Please carry valid photo identity cards during your travel and for hotel check in formalities.
• Room categories of hotels at all places are the base category rooms unless stated otherwise.
• Room allocation (Twin bed/ Double bed) is at the discretion of the hotel. 
• Tourist's cooperation is requested and appreciated in maintaining the check-out timings as per hotel policy.
• Early check in/late checkout is subject to the discretion of the hotel. For early check in and late check out, payment is to be settled directly to the hotel by the tourist.
• If extra bed required for child below 12yrs, extra adult charges are applicable.
• Final confirmation of rooms in the proposed hotel is subject to availability at the time of booking.
• Hotel has the right to claim any damages caused by the tourists during the stay at the hotel.
• Cost of additional services availed by the tourist, which are not part of the package, are to be settled directly to the hotel.
• Buffet meals will be provided at fixed venue decided by the hotel. Tourists are required to follow the standard buffet timings observed by the hotels. Tourists may check the buffet timings at the time of check in at the hotel.
• Tourists are advised to go through the website of the hotels and read the reviews before finalizing the tour.
• Package cost is calculated on lowest class airfare. Any increase in airfare or air port taxes has to be borne by the tourist.
• It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services.
• Tourists are requested to take care of their personal belongings and avoid leaving them unattended.
• The airfares and taxes are calculated as on a mentioned date and any increase in the taxes or airfares to be borne by the customer.
• For any change in flight timings/diversions/cancellation by the airline, Tripozo or its partner will not be responsible. If such changes affect the sightseeing/Itinerary, tourists need to accommodate it accordingly.
• Sightseeing of all the places is subject to time availability.
• Tripozo or its partner has rights to change the itinerary & timings according to the feasibility of the package.
• Tariffs are subject to change.
• Tripozo or its partner will not be responsible for any inconvenience caused due to any natural or social calamities.
• Tourists should get full briefing about the tour package from Tripozo or its partner before/after the booking to avoid any confusion.
• Passengers are required to strictly follow the tour program.
• No refund on failing to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever.
• Passengers are required to report to the representative of Tripozo or its partner at the appointed date, place and time.
• Bookings can be confirmed upon receipt of a 30% advance deposit, with the remaining balance due 30 days prior to departure. However, if the balance payment is not made within the stipulated time, the booking will be treated as canceled and the advance payment made will be forfeited.
• Passengers who fail to report would be treated as a no-show. No refund is admissible under no circumstances for any unutilized services.
• Passengers shall not behave in a manner which may cause distress or annoyance to  co-travelers or which may create the risk of danger or damage to property of the Company, co-travelers or others. In such an event, they may be asked to leave the tour immediately. The Company shall be under no liability to any such person.