General Guidelines to the Passengers:

1. All prices mentioned are 'Per Person'.
2. The package Price is subject to change without prior notice.
3. The mentioned package price is as on date of booking. However, in case of increase in input costs such as GST, hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention or any other expenses beyond the control of Tripozo or its partner, the guests are liable to pay the additional amount before commencement of journey.
4. In case any of the sightseeing spot mentioned in the itinerary remains closed due to local reason, Tripozo or its partner will arrange for alternative sightseeing spot. All guests are requested to cooperate in this regard.
5. Alternate Arrangements will be made disruption of tour on account of natural calamities and the cost to be borne by the tourist.
6. Tripozo or its partner has right to alter itinerary under unavoidable circumstances and is not liable for any type of natural calamities/ strikes/ cancellations/ delay of flight/insurgency of any such nature which is beyond control during the tour period.
7. Covering all sightseeing places are subject to time availability, weather & road conditions. All sightseeing places are subject to opening of tourist destinations and time availability.
8. The decision of Tripozo or its partner/SCZ will be final on account of problems arising in the conduct of the tour.
9. The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
10. Management is not accountable for any theft or damage of luggage during the trip.
11. Arrangements will be made for medical attention during sickness while on tour and the cost will borne by the tourist. 
12. Passengers above age of 75 are required to accompany by an escort/family member of younger age.
13. Package operation is subject to government guidelines at the destinations.
14. Allotted time slots by any facility/tourist attraction/activity should be followed    by all tourists for the convenience of service providers and other tourists.
15. Tripozo or its partner will not be responsible if the tourists do not abide by the safety guidelines and get penalized by concern authorities for violating the same.
16. Passenger should call any queries about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
17. CHARDHAM YATRA is seasonal. Thus at times during the course of operations of the tour the carrying capacity of the destination gets affected.
18. Please carry your regular medicines, doctor’s prescriptions & contact number, torch, lock & chain for securing luggage, Woolen cloths.

Hotels:

1. Final confirmation in the proposed hotels is subject to the availability at the time of booking, else similar category hotel will be provided.
2. Room categories in all packages are the base category rooms unless stated otherwise.
3. Final confirmation in the proposed hotels is subject to the availability at the time of booking, else similar category hotel will be provided. (Dormitory accommodation will be provided in Dharamshala at Kedarnath)
4. The request for an adjacent or an adjoining room will be on subject to availability only and will incur extra charges if adjoining room is of higher category.
5. Room allocation (Twin bed / Double bed) is at the discretion of the hotel. The check in and check out time of the hotel is fixed as per Hotel Guidelines. Numbers of meals are always corresponding to the number of nights booked. Breakfast is not provided on the day of arrival.
6. In hotels for an extra Adult / Child either Rollaway bed or mattress shall be provided.
7. Three person of one family on one booking will be accommodated in one double room with an extra Mattress.
8. Child will be accommodated in one room with the parents only.
9. Payments pertaining to early check- in, late check-out, items consumed in Room Minibar and any extra services of hotel other than mentioned in the package are to be settled at hotel directly by the guest.
10. Hotel has the right to claim the damages incurred by any of the guest.

Transfers and Sightseeing:

1. Transfers and Sightseeing tours are on sharing basis.
2. Arrival / departure transfers & sightseeing tours shall be provided as per schedule fixed by the Tripozo or its partner. However this may require you to wait at the airport/destination for short duration until arrival of all the guests.
3. Vehicle is not on personal disposal basis. Vehicle will be provided as per the schedule of the itinerary.
4. Tour Vehicle will be allotted based on number of adults booked for the tour.
5. Category of the vehicle will be decided as per the group size.

Force Majeure

‘Force majeure' means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of rail services, floods, earthquakes, whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned. 
We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.

Our Liability To You:

Tripozo or its partner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:

• The act(s) and / or omission(s) of the person(s) affected or any member(s) of their party
• The act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or Any service or facility not arranged by us as part of our contract with you; or 'force majeure' as defined above.

Payments and Confirmation:

• On completion of the booking and payment formalities, a confirmation tour voucher will be generated.

1. Cancellation charges are as per company policy.
2. There will be no refund for un-utilized services.
3. The Tripozo or its partner reserves the right to decline your booking for any Tour or to cancel your booking without assigning any reason.
4. Guest has to strictly follow the tour program. Guests are responsible to register with the representative of the Company at the appointed date, place and time and would be treated as a no-show if fail to do so. Under no circumstances would any refund be given for any unutilized services.
5. In case of partial cancellation please note that occupancy conversion charges will be applicable.
6. In case of cancellation of Counter bookings, copy of pan card of the guest in whose name refund is claimed shall be required.
7. Changes and Cancellation by Tripozo or its partner prior to your departure: The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
   1. Accepting the changed arrangements or
   2. Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. 

However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.

Safety First: 

While Boat Cruising, either arranged in the package by Tripozo or its partner/self(own) anywhere as specified in the itinerary, please do not venture out into the Lake/River/Canal without informing the crew available on the Boat. Please abstain from doing anything that rocks the boat. Please do not lean over the side which might distort the boat. Step-in & Step-out, only after the Boat is stopped, anchored & tugged properly. Take care of the children as the lake/river/canal is deeper than your imagination. Please do not swim in the lake/river/canal.

Tripozo or its partner indemnifies itself from any responsibilities of any unfortunate event of death/ hospitalization of the tourists while Boat Cruising.